Customer care

Returns & Damaged Items

Effective August 20, 2026

All sales are final

We do not accept returns or exchanges for preference, sizing selection, fragrance preference, or change of mind. Please review the product details and selected options before paying.

Damaged or incorrect items

If an item arrives damaged or is not the item ordered, contact Luvée within seven calendar days of delivery. Include the order number, clear photographs of the item, shipping package, and label, and retain all packaging while the claim is reviewed.

Our remedy

Approved damaged items will be repaired when practical. If repair is not possible, the item will be replaced. If neither repair nor replacement is available, Luvée will provide the legally required remedy, which may include a refund to the original payment method.

Before sending anything

Do not mail an item back without written authorization and instructions from Luvée. Unauthorized shipments may be refused.

Exclusions

Damage caused by wear, misuse, improper storage, alteration, cleaning, accidental breakage after delivery, or failure to follow product-care guidance is not covered.