Customer care
Frequently Asked Questions
When is the catalog updated?
The supplier catalog refreshes once daily at midnight Eastern time. If a supplier is unavailable, the last successful catalog remains visible.
Can I create an account?
Yes. An account can save delivery addresses, show order history, and connect PayPal-managed payment methods for faster eligible checkouts. Guest checkout remains available.
Does Luvée store my card?
No. PayPal tokenizes and stores eligible cards and wallets. Luvée never stores complete card numbers or security codes.
When am I charged?
Payment is collected when you place your order. A supplier order is placed only after payment is successfully captured.
Can colors, sizes, or fragrances share one page?
Yes. Options belonging to the same design appear together when supplier data confirms they are true variants. Your exact selected SKU is saved with the order.
How long does delivery take?
Allow two business days for processing, followed by the delivery estimate shown for the selected shipping method.
Can I return an item?
All sales are final. Approved damaged items are repaired or, if repair is not possible, replaced. See the Returns & Damaged Items policy.
What if an item becomes unavailable after payment?
Luvée will offer the appropriate replacement or issue a refund to the original payment method if the order cannot be fulfilled.