Frequently Asked Questions

The website shows the latest successfully collected supplier catalog. If a supplier is unavailable, the last successful catalog remains visible. Availability may change before fulfillment.

Yes. Visit the account page to register and confirm your email. Your account can save delivery addresses and show order history.

Luvée never stores complete card numbers or security codes. Eligible payment methods are handled by PayPal; saving a payment method is offered only when that feature is available at checkout.

An order is confirmed only after PayPal reports successful payment capture. Your confirmation includes an order reference to keep for customer support.

Yes. Options belonging to the same design appear together when supplier data confirms they are true variants. Your exact selected SKU is saved with the order.

Allow two business days for processing. Standard delivery is estimated at 7–17 business days total; express delivery is estimated at 3–5 business days total, including processing. See Shipping & Delivery for rates and details.

All sales are final, subject to the damaged, incorrect-item and legally required remedies in our Returns & Damaged Items policy. Please contact us within seven calendar days of delivery if an item arrives damaged or incorrect.

If a paid order cannot be fulfilled, Luvée will refund the payment to the original payment method.